Privacy Policy

1. Introduction

Instant Orthopedic Care ("IOC," "we," "us," or "our"), located at 75 E 12300 S, Suite 100, Draper, UT 84020, is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website at instantorthopediccare.com, or interact with our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you visit our clinic, book an appointment, or use our website:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and billing details
• Emergency contact information
• Government-issued identification numbers as required for treatment or billing

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain protected health information in accordance with HIPAA, including:

• Medical history, diagnoses, and treatment records
• Diagnostic imaging results (X-ray, MRI, ultrasound)
• Prescription and medication information
• Physician and provider notes
• Workers' compensation and injury-related documentation

Website Usage Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing orthopedic care, diagnosis, and treatment
• Scheduling appointments and managing patient records
• Processing insurance claims, billing, and payments
• Communicating appointment reminders, follow-up care instructions, and test results
• Complying with legal and regulatory obligations
• Improving our website, services, and patient experience
• Responding to inquiries and providing customer support

4. HIPAA Compliance

Instant Orthopedic Care complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Your protected health information is used and disclosed only as permitted or required by law. You have the right to receive a separate Notice of Privacy Practices that describes in greater detail how your medical information may be used and disclosed. A copy is available at our clinic or upon request by calling (385) 386-7026.

5. Disclosure of Your Information

We may share your information in the following circumstances:

• Treatment: With other healthcare providers involved in your care, including referring physicians and specialists
• Payment: With insurance companies, billing services, and payment processors to collect payment for services
• Healthcare Operations: For quality improvement, training, audits, and administrative functions
• Legal Requirements: When required by law, regulation, court order, or governmental request
• Workers' Compensation: To employers or insurers as required for workplace injury claims
• Service Providers: With trusted third-party vendors who assist with website hosting, analytics, appointment scheduling, and IT services, subject to confidentiality agreements

We do not sell your personal information or protected health information to third parties.

6. Your Rights

Under applicable law, you have the right to:

• Access and obtain a copy of your medical records and personal information
• Request corrections to inaccurate or incomplete health information
• Request restrictions on certain uses and disclosures of your health information
• Receive an accounting of disclosures of your health information
• Request confidential communications (e.g., contacting you at a specific phone number)
• File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at (385) 386-7026 or info@instantorthocare.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

We may use third-party analytics services such as Google Analytics, which collect anonymous usage data to help us improve our website.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, access controls, and staff training on privacy practices. While we strive to protect your information, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and meet medical record retention requirements under Utah state law and federal regulations.

10. Children's Privacy

Instant Orthopedic Care treats patients of all ages, including minors. For patients under 18, a parent or legal guardian must provide consent for treatment and manage the minor's health information. We do not knowingly collect personal information from children through our website without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: