Terms of Service

1. Acceptance of Terms

By accessing or using the website at instantorthopediccare.com (the "Website") or receiving services from Instant Orthopedic Care ("IOC," "we," "us," or "our"), located at 75 E 12300 S, Suite 100, Draper, UT 84020, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Website or services.

2. Description of Services

Instant Orthopedic Care is an orthopedic urgent care clinic providing walk-in and appointment-based evaluation and treatment for musculoskeletal injuries and conditions. Our services include but are not limited to:

• Evaluation and treatment of fractures, sprains, strains, and dislocations
• Sports injury diagnosis and management
• On-site diagnostic imaging (X-ray and ultrasound)
• Casting, splinting, and bracing
• Joint injections and pain management
• Referrals for advanced imaging (MRI) and surgical consultation
• Workers' compensation injury care

3. Not Emergency Medical Services

Instant Orthopedic Care is not an emergency room. Our clinic treats orthopedic and musculoskeletal conditions. If you are experiencing a life-threatening emergency, including but not limited to chest pain, difficulty breathing, severe bleeding, head or spinal injuries, loss of consciousness, or signs of stroke, please call 911 or go to your nearest emergency room immediately.

We do not guarantee that our clinic will be able to treat every condition or injury. Our providers reserve the right to refer patients to an emergency department or other specialist when clinically appropriate.

4. Appointments and Walk-Ins

We accept both walk-in patients and scheduled appointments. While walk-ins are welcome during business hours, we cannot guarantee immediate availability. Patients with appointments will be given priority scheduling, though actual wait times may vary based on clinical urgency and patient volume.

Online appointment scheduling is provided through a third-party platform (AdvancedMD). Your use of the scheduling platform is also subject to its terms and privacy policies.

5. Patient Responsibilities

As a patient of Instant Orthopedic Care, you agree to:

• Provide accurate and complete personal, medical, and insurance information
• Present a valid photo ID and insurance card (if applicable) at the time of your visit
• Inform our staff of any changes to your health, medications, or insurance coverage
• Follow treatment plans, discharge instructions, and follow-up recommendations as directed by your provider
• Be respectful and courteous to all staff, providers, and other patients
• Arrive on time for scheduled appointments or notify us of cancellations in advance

6. Insurance and Payment

We accept most major insurance plans, including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicaid, Medicare, and workers' compensation. However, acceptance of insurance does not guarantee coverage for all services. You are responsible for understanding your insurance benefits, including copays, deductibles, and coinsurance.

Payment is expected at the time of service for copays, self-pay visits, and any amounts not covered by insurance. We accept cash, credit cards, and debit cards. If your insurance claim is denied, you are responsible for the balance.

Self-pay patients will receive transparent pricing before treatment begins. Typical visit costs range from $200–$400 depending on the services rendered.

7. Consent to Treatment

By receiving treatment at Instant Orthopedic Care, you consent to the examination, diagnostic procedures, and treatment recommended by our healthcare providers. For minors under 18, a parent or legal guardian must provide consent for treatment. Specific procedures may require separate written informed consent, which will be provided prior to the procedure.

8. Website Use

The content on our Website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. You should not rely on Website content as a substitute for professional medical advice. Always consult a qualified healthcare provider for medical concerns.

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the Website or its systems
• Reproduce, distribute, or create derivative works from Website content without written permission
• Use automated systems (bots, scrapers) to access the Website
• Transmit viruses, malware, or other harmful code

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, icons, and software, is the property of Instant Orthopedic Care or its licensors and is protected by copyright, trademark, and other intellectual property laws. The IOC name, logo, and related marks are trademarks of Instant Orthopedic Care. You may not use any of these without prior written consent.

10. Third-Party Links

Our Website may contain links to third-party websites, including our online scheduling platform, patient portal, and insurance verification tools. These third-party sites have their own terms and privacy policies, and we are not responsible for their content, practices, or availability.

11. Limitation of Liability

To the fullest extent permitted by law, Instant Orthopedic Care and its providers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or reliance on any information provided on the Website.

Nothing in these terms limits our liability for negligence, malpractice, or any liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Instant Orthopedic Care, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms of Service or misuse of our Website.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved exclusively in the state or federal courts located in Salt Lake County, Utah.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website or our services after any modifications constitutes acceptance of the revised terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us: